Terms & Conditions
COMPLAINTS PROCEDURE
If you have any concerns regarding your vehicle purchased from Woodhall cars or the service you have received please contact – woodhallcars@gmail.com
On receiving your complaint we will act promptly to address your concerns. You will be contacted with the name of an employee who will deal with your concern. Please provide your name, address, contact details, registration number of your vehicle, an exact current mileage, a clear description of your complaint, and how you think we can rectify the matter.
We will try to resolve your complaint within 5 working days. If this is not possible we will acknowledge your complaint and give details of the member of staff who will deal with the issue. We aim to resolve any issue as quickly as possible and aim to give a final response within 8 weeks of the initial complaint.
RETURNING A VEHICLE
If both parties agree a vehicle is to be returned to Woodhall cars due to a fault, Woodhall cars reserves the right to deduct 45p per mile, as well as reasonable cost to repair any damage to the car whilst it has been in the customers' possession. It is the customers' responsibility to return the car to A6120 Ring Road, Leeds LS13 1LY within the agreed timescale to receive a refund or a repair under the Consumer Rights Act 2015. If returning the vehicle the refund will be paid within 14 days of returning the car and by the same method used in the purchase. Any finance administration fee paid is non-refundable. Any cost of the customer choosing to have the car delivered to them is also non-refundable. Any extended warranty will be refunded in full if cancelled within 14 days of purchase. After this time the warranty is non-refundable. Any paint protection products purchased cannot be refunded.
EFFECTS OF CANCELLATION
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.
We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including V5, service history/invoices, keys.
We will withhold the reimbursement until we have received the goods and all paperwork back in good order.
In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.
You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.
You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle
EXCLUSIONS
Any modification made to the vehicle by another party will not be covered, should it contribute to a fault on the vehicle.
Damage caused by neglect, flooding, accident, rallying, racing or any other improper use.
Any faults that were brought to the buyer’s attention at the time of purchase will not be covered.
Where an incorrect fuel type/contaminated fuel has been used and caused damage to the vehicle. Filters and clearing of fuel lines will not be covered.
Any accident damage caused by driver error.
Wear and tear items such as Brake discs/pads, auxiliary drive belts, tyres, windscreens, wheels, batteries, light bulbs, light units including LED, Zenon and daytime running lights, CV joints, rubber boots, seals, gaiters and oil leaks.
Clutch and dual mass flywheel are considered wear and tear items and therefore are not covered.
Turbo replacement due to carbonisation.
Water ingress
Air conditioning not covered where there is damage to air conditioning condenser or the air conditioning gas has run out due to not being used. Paintwork and windscreen. Your vehicle is a used vehicle therefore there maybe minor imperfections in the paintwork, bodywork and windscreen glass (previous repairs). A full assessment is encouraged pre-purchase to ensure you are happy with any imperfections. These cannot be covered under warranty once you leave the forecourt following purchase.
The vehicle having been involved in an accident will invalidate the warranty.
These exclusions do not affect your statutory rights. We reserve the right to use reconditioned parts.
DISTANCE SALE - YOUR RIGHT TO CANCEL
Cancellations for a customer who has not visited our premises
If a customer wishes to cancel their contract once they have received delivery of their vehicle and they have not been to our premises to view the vehicle – they will lose their delivery fee which is non refundable
FINANCE
For customers choosing to arrange their finance with any finance company, we take an admin fee of £295 which is non – refundable. This fee will also reserve the car for you
A non-refundable fee of £295 is however charged to those customers wishing to use their own finance company, to cover the increased administration costs. If for any reason the car is returned following purchase this administration fee is non-refundable.